Orders are shipped the next working day following the order being placed and are shipped on a signed for service.
Equissentials Dressage will not be held responsible for any postal / courier delays. Two attempts to deliver will be made after which the parcel will be returned to us and further shipping costs will apply for redelivery.
Free UK delivery on orders over £150.
Next Day Delivery (UK)
Orders requiring next day delivery must be placed before 1pm the previous day and will need a signature upon delivery. Next day delivery does NOT include weekend delivery or anything ordered after 2pm.
Please allow an extra working day for deliveries over UK Bank Holidays.
All international orders will be posted via a tracked / signed for service. Delivery timescales will vary, depending on the destination of the order and the courier used.
Customers are responsible for any customs charges generated.
Please Note: There may be small variations between the value of your confirmed foreign currency order and the amount you are finally charged by your card provider. This is due to possible exchange rate fluctuations between two separate service providers.
Returns or exchanges can be made within 14 days of the order being delivered. If you order arrived more than 14 days ago, we are unable to process any refunds or exchanges for unsuitable items.
Items must be unused and in the same condition that you received it. It must also be in the original packaging.
Any item not in its original condition or that is damaged/used can not be returned or refunded.